Privacy Policy

1. Introduction

Yarra Valley Golf Studio (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the terms of this policy.

2. Personal Information We Collect

We collect information necessary to provide our services and respond to your inquiries. This includes:

• Contact Details: Name, email address, and phone number.
• Service Information: General information provided via our contact form to help us answer your enquiry or arrange a lesson, fitting or session.
• Booking Information: Details required to schedule and manage your bookings and memberships.

• Technical Data: IP address, browser type, pages viewed and similar usage data, collected by Google Analytics and the Meta Pixel.

3. How We Collect Data

• Direct Interaction: When you voluntarily fill out the contact form on our website, which is processed by Web3Forms. We also collect information when you book a session or manage a membership through our third-party booking system.
• Automated Technologies: As you interact with our site we use cookies and similar technologies — specifically Google Analytics and the Meta Pixel, described in section 5.
• Server Logs: Our hosting provider records standard request data such as IP address and browser type, as any web server does, for security and reliability.

4. Why We Collect & Use Your Information

• Provide you with the specific information, quotes, or services you requested.
• Manage Bookings: Process and schedule your sessions, lessons and memberships, and send related notifications.
• Marketing: Send you newsletters or promotional materials (where you have opted in). You can opt out of these at any time using the “unsubscribe” link. In compliance with the Spam Act 2003 (Cth), all our marketing emails include a clear, functional unsubscribe link in the footer.

5. Analytics & Advertising

This website loads three tracking tags:

• Google Analytics 4 and the associated Google tag, which measure how visitors find and use the site. These set the _ga and _ga_J0KYSE0SEL cookies.
• Meta Pixel, which records page views and lets us measure and target advertising on Facebook and Instagram. This sets the _fbp cookie.

All three load after the page has finished loading, so they do not delay it. They run on every page and are not currently gated behind a consent banner. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, adjust Meta’s advertising settings in your Facebook ad preferences, and block or delete cookies in your browser settings at any time.

6. Disclosure to Third Parties

We do not sell, rent, or lease our customer lists to third parties. We may share data with:

• Service Providers: Web3Forms, which delivers our contact form submissions to us by email.
• Booking Provider: Our third-party booking and membership platform, to manage your sessions and membership.
• Analytics & Advertising Partners: Google and Meta, as described in section 5.
• Legal Obligations: Where required by Australian law.

7. International Data Transfers

As we use service providers such as Google, Meta, our form handler, our booking platform and our hosting provider, your personal information may be transferred to, and stored at, a destination outside Australia (including the United States). By providing us with your personal information, you consent to this disclosure. We take reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the APPs.

8. Data Security

Our website utilizes industry-standard security measures, including SSL encryption and platform-level security controls, to protect data submitted via forms. While we strive to protect your personal information, no method of transmission over the internet is 100% secure.

9. External Links

Our website may contain links to other websites, including our booking platform. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website is not intended for use by individuals under the age of 15. Under Australian privacy guidelines, individuals aged 15 and over are generally presumed to have the capacity to consent to the collection of their personal information. (Note: Under the GDPR for European Union residents, this age is 16.) We do not knowingly collect personal information from children. Where a junior lesson or session is booked, we deal with the parent or guardian making the booking. If we become aware that we have collected personal information from a child under 15 without parental consent, we will take steps to delete that information from our servers.

11. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be effective immediately upon posting the updated policy on our website.

12. Access, Correction, and Complaints

• Access/Correction: Contact us at info@yarravalleygolfstudio.com.au to update your details.
• Complaints: If you believe we have breached the APPs, please contact us. If we do not resolve your complaint to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Additional Rights for EU and California Residents

• Right to be Forgotten: You may request that we delete your personal information. We will comply where we have no legal obligation to retain it. Contact us at info@yarravalleygolfstudio.com.au.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format, or that we transfer it to another provider where technically feasible.

14. Contact Us

For questions regarding this policy, please contact:

Yarra Valley Golf Studio
110/112 Main St, Lilydale VIC 3140
Email: info@yarravalleygolfstudio.com.au
Phone: 0415 562 100